CUSTOMER SERVICE

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FREQUENTLY ASKED QUESTION

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General
Special Sales
Sales
Service Maintenance
Service Appointment
Technical Advice
Honda Insurance Plus
Accessories
Honda Parts
Warranty
Hybrid Vehicle
Hybrid Battery

GENERAL

Can I refuel from a different brand of petrol or do I have to stick to the same brand of petrol?
Which fuel is recommended by Honda Malaysia Sdn Bhd - RON95 or RON97?
Who should I contact regarding the tyre warranty on my Honda vehicle?
Where is your main showroom or branch that I can view all of the models?
Can I lodge a complaint on a vehicle issue if I'm a non-owner?
I'm the second owner of the vehicle. How can I update the ownership profile?
How can I update my new mailing address?

SPECIAL SALES

What are the documents required for Embassy Sales?
What are the documents required for Parliament Sales?
What is Parliament Sales?
What are the documents required for Government Sales?
What is Government Sales?
What is Embassy Sales?
What are the documents required for PAKAR Sales?
What is PAKAR Sales?
What are the documents required for purchase of vehicle under the Fleet Sales Programme?
What is Fleet Sales?

SALES

Do you have all models shown on your website available at any of the showrooms for viewing?
How long is the waiting period after the order has been placed?
Will I be able to get the vehicle within the same month the booking was made?
What is the interest rate offered for the loan?
Will I get a refund if I decide to cancel the booking?
How much do I need to pay for the down payment?
How much do I need to pay for the booking fee?
Does Honda Malaysia Sdn Bhd provide trade-in services?

SERVICE MAINTENANCE

I would like to know what parts will be replaced at each service interval and what is the price for each item?
When is it recommended to perform tyres alignment, rotation and balancing?
Where can I obtain the price of the engine oils?
What are the benefits of using Fully Synthetic Oil?
Will it affect my vehicle's engine if I switch from Fully Synthetic Oil to Mineral Oil or vice versa?
Do I have any options of choosing the engine oil for service?
Can I claim my Free Service if I fail to service my vehicle on time?
Can I send my vehicle for service / repair at different dealers?
What is the service interval for a Honda vehicle?

SERVICE APPOINTMENT

How do I make an Appointment?
Can I walk in without an appointment?
What if I can't make it to the Appointment?
What happens if I am late?
When should I make the appointment?
Does this mean that my car will be immediately sent in for service / repair?
What is the "Appointment System"?

TECHNICAL ADVICE

Why can't the dealer just replace the brake disc instead of skimming?
I have lost my vehicle's key. Where can I get the replacement key?
I need the radio code for the radio to function. Where do I find it?
When my vehicle's alarm triggers, what do I need to do to deactivate the alarm?

Honda INSURANCE PLUS

My vehicle is overheating and smoke is emitting from the engine. What should I do?
My vehicle can't start and all the indicator lights are on, what should I do?
My vehicle is involved in an accident, what should I do?

ACCESSORIES

Can the warranty for HAWTF be transferred to the next owner?
What is the benefit of Honda Authorised Window Tint Film (HAWTF)?
What is the window tint product offered under Honda MALAYSIA?
How do I find out on stock availability?
Can the accessories payment be factored together with car loans?
How do I purchase Genuine / Authorised accessories?
Can I install accessories other from what is being offered by Honda?
What is the benefit of installing Honda Genuine / Authorised Accessories?
How do I find out more about the products?
What is the accessories line-up offered by Honda Malaysia?
Does a new Honda car come with accessories?

Honda PARTS

Why are Honda Genuine Parts usually higher-priced than non-genuine ones?
I'm driving an old Honda model. Does Honda Authorised Dealer carry parts for older models?
Can I purchase the spare parts from an outside distributor?
Can I purchase the spare parts directly from Honda Malaysia Sdn Bhd?
Where can I purchase Honda Genuine Parts?
Can I buy a specific spare part and install it myself?
How will I know if a particular spare part needs changing?
Is there a way to tell if the part is genuine or non-genuine?
Do Honda Genuine Parts come with warranty?
What is the advantage of using Honda Genuine Parts?

WARRANTY

What are the items covered under warranty?
What is the warranty period for Honda vehicles?
What is the warranty coverage for the 12V battery?
What is the reason for my inability to locate my car model in the service warranty e-booklet?
I have lost my Warranty and Service Booklet manual. Where can I get a new one?
Is the warranty coverage transferable between owners?
Can I modify my vehicle without affecting its warranty coverage?
Do I have to send my vehicle for repairs under warranty at the dealership where it was originally purchased?
Will my warranty be void if I service my vehicle at a non-authorised dealer?
What is the warranty period for the replacement Spare Parts on my vehicle?
What is the warranty coverage for the IMA battery?

HYBRID VEHICLE

Which Hybrid models are entitled for the 8 years warranty extension?
Do I have to travel to a specialised service centre to service my Honda Hybrid?
Is there any additional maintenance procedure for a Honda Hybrid? Does it take a longer time to service?
Is it expensive to maintain a Honda Hybrid?
Where do I find a power plug or station to charge the electric motor?
What are the benefits of Honda Hybrid?
How does the Honda Hybrid work?
What is a Hybrid vehicle?

HYBRID BATTERY

Can I refuel from a different brand of petrol or do I have to stick to the same brand of petrol?
How to manually charge the Hybrid battery?
Do I still need to service at Honda Authorised Dealer in order to be entitled for the 8-year Hybrid battery warranty if my vehicle’s warranty period has ended?
Will my Hybrid battery warranty be void if I skip my vehicle’s service maintenance?
How much does the Hybrid battery replacement cost?
May I know how long will the Hybrid battery last?
Why did Honda Malaysia extend the Hybrid battery warranty?

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